Ever stuck in a situation when workplace challenges arise? Without any proper knowledge, no one knows where to turn for help.
The UAE Ministry of Human Resources and Emiratisation ensures that employees and employers uphold labour laws fairly. It gives a golden chance to you as an employee to claim your rights if you’re facing salary delays, visa disputes, or unsafe work conditions.
To help you out, this guide will help you file and track a complaint system with MOHRE easily and efficiently!
When Should You File a Labour Complaint in the UAE?
You should consider filing a complaint with MOHRE if any of the following situations apply:
Reason for Complaint: Salary not paid on time
Explanation: Your employer delays or withholds wages
Reason for Complaint: No annual or public leave
Explanation: You are denied vacation or leave during holidays
Reason for Complaint: Unsafe working conditions
Explanation: The workplace lacks proper safety measures
Reason for Complaint: Passport withheld
Explanation: The Employer holds your personal documents
Reason for Complaint: Forced to pay visa fees
Explanation: You are asked to cover visa costs
Reason for Complaint: No maternity leave
Explanation: Pregnant workers aren’t granted the legal leave period
Reason for Complaint: Overworked hours
Explanation: You are made to work more than the legal limit (8–9 hours/day)
Reason for Complaint: Gratuity not paid
Explanation: You meet the service requirement but don’t receive end-of-service pay
Reason for Complaint: Post-termination issues
Explanation: You don’t get a 30-day grace period to stay in the UAE after termination
Step-by-Step: How to File a MOHRE Complaint in 2025
The UAE government has made the complaint process easier than ever. You can file a complaint using various methods based on your comfort level:
1. MOHRE Call Centre Support/Complaint System MOHRE
Reach out to the MOHRE call centre for immediate help:
- Call: 600-590-000
- Language Support: Available in English, Arabic, Urdu, Hindi, and more
- Timings: 24/7 support
A representative will attempt to resolve your concern on the spot. If not, the case is forwarded to the relevant department or legal advisor.
2. MOHRE Online Complaint Portal
You can submit complaints online via the MOHRE website or mobile app:
Steps to File a Complaint Online:
- Go to www.mohre.gov.ae or open the MOHRE mobile app
- Select: ‘Submit Labour Complaint’
- Log in using your UAE Pass ID
- Fill in the form with complaint details
- Upload relevant documents
- Submit the application
3. Visit a Twa-fouq Service Centre
Twa-fouq centres are authorized to:
- Record and investigate complaints
- Facilitate settlements between the employee and the employer
- Escalate unresolved disputes to court within 14 days
These centres also offer legal consultations and clarify your labour rights.
What Happens After Filing the Complaint?
Once your complaint is submitted, the process begins immediately:
| Stage | Details |
| A legal advisor contacts you | Within 72 hours of submission |
| Investigation starts | The advisor communicates with both parties to resolve the issue |
| Settlement attempt | If resolved, the complaint is closed |
| Legal escalation | If unresolved in 14 days, the complaint moves to the Labour Court |
Labour Court Procedure in UAE
If the complaint remains unresolved, MOHRE UAE forwards the complaint summary and evidence to the labour court. After this, the court schedules a hearing within a few working days. Lastly, the final decision is made based on available records, legal testimony, and evidence.
Labour Court Timeline
The settlement attempt will take up to 14 days. However, the court hearing date follows 3 working days of escalation. The final verdict depends on the complexity, usually within weeks.
Tracking Your Status From the Complaint System MOHRE
You can easily follow up on the progress of your complaint:
Online Tracking
- Visit: MOHRE’s official website
- Click on: Services > Labour Complaint Status
- Enter your: Transaction or Complaint Number
- Click: Submit
You’ll see the current MOHRE application status instantly.
MOHRE App or Call Support
- MOHRE App: Use the same credentials to check complaint updates
- Call: 600-590-000 and provide your complaint reference number
2025 Updates: What’s New in MOHRE Complaint Handling?
The UAE Labour Law was updated to make the process even more efficient:
New Guidelines for Labour Dispute Resolution
As per the small claims rule, MOHRE now has full authority over cases below AED 50,000. For faster settlements, final decisions are made faster in small-value disputes. According to the updated appeal option, both parties can appeal within 15 working days of an MOHRE ruling. Further, the enforcement of settlement allows MOHRE can enforce past settlement agreements.
Important Tips Before Filing a MOHRE Complaint
To ensure your complaint is taken seriously and processed quickly:
- Gather Evidence such as emails and salary slips. Keep your contract copy and related screenshots, etc.
- Know Your Rights by reading the Federal Labour Law (Law No. 20 of 2023)
- Use Official Channels to avoid third-party agents. Their involvement sometimes misleads you
- Be Clear and Specific, as vague complaints delay investigations
Sample Scenarios: When Filing a MOHRE Complaint is Valid
Here are a few real-world examples to help you decide:
Example 1: Delayed Salary
Ahmed hasn’t received his salary for 3 months. He files a complaint via the MOHRE app. Within 72 hours, an advisor contacts him. His employer pays after a settlement agreement.
Example 2: No Maternity Leave
Fatima, who works as a receptionist, is denied maternity leave. She visits a Twa-fouq centre, and after a meeting with the legal advisor, MOHRE intervenes and grants her the right to leave.
Example 3: Passport Held by Employer
Suresh’s passport is being held unlawfully by his manager. He calls MOHRE and is guided on how to file a complaint. Within a week, his passport is returned.
Final Thoughts: Empower Yourself with Knowledge
The complaint system MOHRE in the UAE is a guarantee. Specifically designed to ensure that both employees and employers are protected. As a worker, you don’t need to tolerate unfair treatment. No more continuing to work against delaying salaries, working conditions, or contract violations.
You can stand up for your rights by using the proper channels. Contact MOHRE to receive timely support. Experience an immediate outcome through legal means.
This topic is written to provide insights on how to file and track a complaint to MOHRE. If you require help, get Emiratisation Nafis’ easy assistance. Our experts are well-versed in understanding UAE labour laws and have solved many disputes that arose between both parties. We want you to stay informed and protected. That’s why our services are affordable to hire!
Quick Reference Table
| Complaint Type | Where to File | Required Action |
| Salary Delay | MOHRE website/app/call | Submit details and proof |
| Unsafe Work Environment | Twa-fouq Centre | Raise concerns and attend the meeting |
| Passport Held | Call MOHRE | File a legal complaint |
| Maternity Leave Denied | Online/App | Request legal support |
Need more help? Visit the official MOHRE site or download the app to get started today and do your MOHRE e-enquiry.
